The Vac Shop Terms & Conditions

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that The Vac Shop is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Vac Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. The Vac Shop reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from The Vac Shop, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy for more information. The Vac Shop is not responsible for the actions of third parties.

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Returns

In order to make a return you must contact customer service at 773-889-8376 to receive a return authorization number. We will not issue any credits or refunds for any items sent to us without a return authorization number. In order to return a product for a full or partial refund, the product must be returned in the original packaging unused and unopened. Items may be returned within 30 days of purchase if the above condition applies. Buyer will be responsible for all return shipping costs. Shipping and Handling charges are absolutely not refundable for any reason. There will be no COD returns accepted at our offices. Once the product is inspected and determined it is in new, unused, and original condition, we will send a refund with the same process at payment was made. Some items may be subject up to a 25% or $5 restocking fee (whichever is higher), please inquire.

Canceled Orders

In order to cancel an order that was already submitted online, the customer must contact customer service at 773-889-8376 to receive an order cancellation reference number. This will cancel an order and prevent it from being shipped. If an order has already been shipped please refer to our return policy.

Damaged Products

In the event that an item is damaged, beyond the condition stated in the original listing when purchased, the customer may claim up to the amount of the purchase price bid, plus all shipping costs and packing/handling fees related to that item up to the amount of insurance purchased on the package. In order to receive this refund, the customer must contact The Vac Shop, Inc. for an RA number and mail the item back in the same condition and in the same original packaging that it was received. All refund claims must be made within 7 days from receipt of product.

Wrong Item Shipped

In the unlikely event that an item is shipped other than what was ordered the seller is responsible to pick up the incorrect item and reship a corrected item once the original item is received back in our office. The product must be returned in the original packaging and unused. Once the item is inspected and determined it is the wrong item that was shipped, in new, unused, and original condition, we will reship the corrected item at no charge to the buyer. In the event the buyer decides that they do not want the item reshipped at no charge, we will issue a refund for the through the same process at payment was made. The refund will be for the product only, as mentioned above, shipping and handling charges are absolutely not refundable for any reason.

Refund Buyers Remorse

In the event that a customer wishes to return an item for ANY reason which is not mentioned above, the customer must contact us for an RA number (Return Authorization) and mail the item back in the same condition that it was received. The Vac Shop, Inc. will refund the full purchase price for the item minus a 25% or $5 restocking fee (whichever is higher). The Vac Shop, Inc. will NOT refund any shipping, packing, insurance or handling fees. All returns must be sent by mail, UPS or FedEx to confirm receipt, and may not be delivered in person.

To start the RMA process (Customer Initiated)

The customer will log in to their account on your website in the ‘My Account’ section. In the Track Your Recent Orders section, the customer will click on the View Details link for the order they would like to initiate the RMA for. Once in the order, the customer will click on the “Add New RMA” button. The customer will choose the number of items they want to return in the Order Items section. In the Order Return Options section, they will choose the Reason and Method for the return. Finally, the customer can add comments in the Comments section. This is optional on their part, but these comments will be visible to the Merchant. Once done, they will click Save RMA and an email will be sent to both the merchant and the customer.

Shipping Policy

Shipping Time — Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shopping Cart Help

This online store is powered by 3dcart shopping cart software. The 3dcart e-commerce solution provides the means to power this The Vac Shop but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of The Vac Shop and has no direct ties to 3dcart as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where The Vac Shop holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, The Vac Shop shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. The Vac Shop shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Vac Shop will issue a refund to your card in the amount of the incorrect price.